There is little point offering drone technology and developing solutions without a comprehensive service and support network. Industries engaging technology that can change the fundamental approach to traditional applications, must have this support to meet their needs along every step of the change journey. How do we do this? We work in direct collaboration with the client across every element and aspect of their project.
As part of delivering the collectively agreed solution, we build comprehensive and tailored service elements around the project to ensure seamless operation. These tailored service options will be specific to the needs of the client and to the application itself. From Service Level Agreements (SLA) for operational certainty, to repairs and direct line account management, you can be assured your solution is well protected.
How it Works
Send us your enquiry via the form displayed.
Send or Drop your Drone to Us
We cover the shipping cost.
We Assess Your Drone and Send a Quote
An authorised technician will review your submission.
Once approved, repairs are scheduled and returned to you in 3-5 business days.
Return Repaired Drone
We'll post your repaired drone back to you, free of shipping charge.
Repair Request Form
Frequently Asked Questions
If you can’t find an answer to your question or query on rentals in our FAQs, please don’t hesitate to call us 1800 549 821 or email us at email@example.com.
How much is the assessment fee and what does it cover?
The Assessment Fee is $150.00 (inc. GST) and includes overnight shipping and handling to and from our repair centre. This fee includes:
Shipping and handling to and from the repair centre
Please note that, if you decide to go ahead with the repair $50 of the assessment fee will be contributed toward the cost of the repair.
What Do I need to Send to Sphere drones?
- Any other additional parts can be included only if damaged and requiring repair or as instructed by the Sphere Team.
Please ensure that assets are packed securely to prevent damage during transport.
How do you determine repair costs?
Any and all costs will be determined once we have had a chance to extensively review the equipment damage and determine labour costs and parts required. It will also be dependent on the equipment make and model as costs can vary between sizes and brands.
How long does the repair process normally take?
This will, of course, be dependent on the extent of damage as well as lead times on securing required parts. It will also be dependent on the backlog of repairs we may have at any given time. As a guide, however, we estimate a turn-around of 3-4 weeks.
Why do I need to update my firmware and how do I do it?
It is important your firmware is updated in order to avoid equipment bugs and glitches. As important, your drone’s range and accessible height can be impacted if you don’t have the latest firmware. This is particularly relevant to newer drones. Firmware updates also tweak and improve the user interface. You can install the latest firmware via both the DJI GO/GO 4/DJI Fly app or the DJI Assistant 2 for the newer generation drones. Otherwise, please contact us and we can help.
Why do I need to provide my address?
We request your residential address to organise shipping to and from our repair centre. Once your repair case is created by submitting the repair request form above, the Sphere Drones Support Team will provide you with a shipping label to ship your drone and/or accessories to our repair centre. Once the repair is complete, the drone and anything else you sent us will be shipped back to the provided address unless asked differently.