A partnership for
Service options that matter
Regardless of your location needs, we can work with you. From equipment handover to the provision of drone pilots, we ensure your solution has all the support, assistance and workflow help it needs.
Repairs & maintenance
Your drones need to be in the air not on the ground. We offer warranty and non-warranty repairs in-house so you can rely on our work. We also offer Service Level Agreements (SLA) for those clients that want certainty of outcomes and operations.
Hot swap programs
Adding certainty to operations and eliminating downtime, we offer our proprietary ‘Hot Swap’ program. If, for any reason, your operating drone fails, we will provide a replacement - delivered via courier, in the shortest time frame possible.
We work in direct collaboration with the client across every element and aspect of their project.
Frequently Asked Questions (FAQ)
If you can’t find an answer to your question or query on rentals in our FAQs, please don’t hesitate to call us 1800 119 111 or email us at firstname.lastname@example.org
Any and all costs will be determined once we have had a chance to extensively review the equipment damage and determine labour costs and parts required. It will also be dependent on the equipment make and model as costs can vary between sizes and brands.
This will, of course, be dependent on the extent of damage as well as lead times on securing required parts. It will also be dependent on the backlog of repairs we may have at any given time. As a guide, however, we estimate a turn-around of 3-4 weeks.
It is important your firmware is updated in order to avoid equipment bugs and glitches. As important, your drone’s range and accessible height can be impacted if you don’t have the latest firmware. This is particularly relevant to newer drones. Firmware updates also tweak and improve the user interface. You can install the latest firmware via both the DJI GO/GO 4 app or the DJI Assistant 2 for the newer generation drones. Otherwise, please contact us and we can help.
The Assessment Fee is $150.00 (inc. GST) and includes overnight shipping and handling to and from our repair centre. In addition, it includes any time our technicians spend between receipt of your equipment and us providing you a formal repair quote.
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