How it works

  • Request Repair

    Send us your enquiry via the form displayed

  • Send or drop your drone to us

    We cover the shipping cost

  • Assessment and quote

    An authorised technician will review your submission

  • Repairs conducted

    Once approved, repairs are scheduled and returned to you in 3 - 5 days

  • Repaired unit returned

    We'll post your repaired drone back to you, free of shipping charge

How it works

Fill in the form below. A support representative will be in touch within the next 48 hours

Frequently Asked Questions (FAQ)

If you can’t find an answer to your question, please don’t hesitate to call us 1800 119 111 or email us at info@spheredrones.com.au

Q. What does the $150.00 assessment fee cover?
A.

The $150.00 assessment fee is an initial payment that is required upon sending in your aicraft to Sphere. This will cover the following:

  • Case Mobilisation and Management
  • Express Shipping to and from our repair centre.
  • Asset Registration
  • Preliminary assessment up to the quotation stage.
Q. What is the overall service process?
A.

Please see below service process.

  • Ticket Submission
  • Case Manager Assigned
  • Package and dispatch to Sphere Service Team
  • Assess
  • Repair
  • Return to customer
Q. How long does it take to repair my product?
A.

It takes approximately 7-10 business days to repair your product after arriving at Sphere’s Service Team. Please note, this is subject to peak periods and public holidays.

Q. How much will the service cost?
A.

It depends on the specific issue. We cannot provide a definitive cost unless the unit has been sent in for Sphere to quote.

Q. Who is responsible for shipping fees?
A.

Sphere covers shipping and handling to and from our service centre. Shipping and handling must be arranged by the customer upon sending to Sphere. Please note, logistics vary by region.

Q. What components should I ship?
A.

For repair: It is recommended to send in the defective product along with the remote controller together for testing. If the propellers, SD Card, charger and battery are functioning normally, they are not required for shipment.

For replacement: It is recommended to send us the entire product set, including all components, packaging and accessories.